MINISTRY OF AGRICULTURE, IRRIGATION AND WATER DEVELOPMENT CITIZEN’S SERVICE CHARTER

The Ministry commits to providing the highest standards of services. In pursuance of excellent service delivery, we commit ourselves to seek new knowledge and best practices through wide consultations and partnership with our customers.

SERVICES

REQUIREMENTS

CHARGES

GENERAL SERVICES

Enquiries

None

None

CROP DEVELOPMENT  SERVCES

License to buy crop produce

Application, Payment of fees

K10,000 per crop

Letters to Industry and Trade for Import and Export permits for crop products.

Application

Free

REASEARCH SERVICES

Commercial demand driven research

Project proposal, payment

K2.5 million-K5 million per trial per season

Soil, Plant and fertilizer analysis

Samples and payment of fees

K500 per element per sample

Microtoxin analysis

Samples and payment of fees

K8,000 per element per sample

Plant, pest and disease diagnosis and advice/prescription

sample delivered to any research station

Free

Issuance of Phytosanitary certificates and Import permits

Application, payment of fees

K5,000 for commercial, K1,000 home use for phytosanitary certificate, K2,500 for import permit

Seed inspection and certification, license provision for seed growers

Application, Payment of fees

K1,000 for registration

K6000 per ha for inspection

K1,000 per sample for sampling

K5,000  per license for seed growers

FISHERIES SERVICES

Issuance of aquaculture permits for large scale pond and cage culture

Payment of fees, water right, title deeds, EIA Report

K50 per cubic meter of water

Issuance of  fishery sanitary certificates

Payment of fees

K5,000 per certificate

Inspection and licensing of commercial fishing equipment

Payment of fees

K10,000 Application fee,

K128,000-390,000 for license

K50,000 annual distribution and marketing license renewal

Operating hours

Open from 07:30 Hrs to 12:00 Hrs and 13:00 Hrs to 16:30 Hrs from

Monday to Friday except on Public Holidays and Weekends

Feedback

To ensure that our customers` needs are met we encourage our customers to provide us with complements, complaints, suggestions and any feedback about our services.  We will treat all feedback carefully, deal with it promptly and use it to continuously improve our service standards.

Complaints can  be sent to

The Director of Administration, Ministry of  Agriculture, Irrigation and Water Development
 P.O. Box 30134
 Capital City
 Lilongwe 3

Telephone: +265 1 789 033
Telefax: +265 1 789 218

Complaints can also be sent to

Office of the Ombudsman
 P/Bag 348
 Lilongwe

Telephone: +265 1 774 899
Fax:  +265 1 771 436